Privacy Policy

1. Information We Collect

Universal Luxury Transport collects information necessary to provide our premium transportation services:

• Personal Information: Name, phone number, email address, payment information
• Trip Information: Pickup and drop-off locations, travel dates and times
• Account Information: Login credentials, service preferences, booking history
• Location Data: GPS coordinates for pickup and navigation purposes
• Communication Records: Customer service interactions, feedback, and reviews

2. How We Use Your Information

We use your personal information to:

• Provide and improve our transportation services
• Process bookings and payments
• Communicate with you about your trips and account
• Ensure safety and security of our services
• Comply with legal obligations and resolve disputes
• Send promotional offers (with your consent)

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Chauffeurs: Necessary trip details for service completion
• Payment Processors: Secure payment processing
• Service Providers: Third parties that assist our operations
• Legal Authorities: When required by law or to protect safety
• Business Partners: With your explicit consent only

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• PCI DSS compliance for payment processing

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we use your information

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website security and prevent fraud

You can manage cookie preferences through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Trip records are typically kept for 7 years for tax and legal purposes.

8. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

9. International Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data during international transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through email or website notices. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us: