Accessibility Statement

Our Commitment

Universal Luxury Transport is committed to providing exceptional transportation services that are accessible to all customers, including individuals with disabilities. We strive to ensure that our services, facilities, and digital platforms are accessible and inclusive for everyone.

Transportation Accessibility

We provide accessible transportation options to meet diverse mobility needs:

• Wheelchair Accessible Vehicles: Specially equipped vehicles with ramps and securing systems
• Assistance Services: Trained chauffeurs to assist with boarding and disembarking
• Service Animals: Welcome aboard all our vehicles at no additional charge
• Flexible Pickup Options: Curbside assistance and building entrance pickup when possible
• Medical Equipment Transport: Accommodation for wheelchairs, walkers, and other mobility aids

Website Accessibility

Our website is designed to be accessible to users with disabilities and conforms to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards:

• Keyboard navigation support for all interactive elements
• Screen reader compatibility with proper heading structure
• High contrast color schemes for better visibility
• Alternative text for all images and graphics
• Consistent navigation and page layout
• Readable fonts and scalable text sizes

Booking Accessibility

We offer multiple accessible ways to book our services:

• Phone Booking: Speak directly with our accessibility-trained staff
• Online Booking: Accessible web form with clear instructions
• Email Requests: Detailed booking via email with accessibility notes
• Mobile App: Accessible mobile application with voice commands
• Third-Party Assistance: Family members or caregivers can book on your behalf

Vehicle Features

Our accessible fleet includes vehicles with the following features:

• Side-entry and rear-entry ramp systems
• Wheelchair securement systems and seat belts
• Lowered floors and higher ceilings for easier access
• Non-slip surfaces and grab bars
• Visual and audio communication systems
• Climate control accessible from passenger area

Chauffeur Training

All our chauffeurs receive comprehensive accessibility training including:

• Disability awareness and sensitivity training
• Proper operation of wheelchair lifts and ramps
• Assistance techniques for customers with various disabilities
• Communication strategies for hearing and vision impairments
• Service animal etiquette and regulations
• Emergency procedures for customers with special needs

Pricing Policy

In accordance with the Americans with Disabilities Act (ADA):

• No additional charges for wheelchair accessible vehicles
• No extra fees for assistance services
• No surcharge for service animals
• Standard rates apply for all accessibility accommodations

Feedback and Complaints

We welcome feedback about our accessibility services and are committed to continuous improvement. If you experience any accessibility barriers or have suggestions for improvement, please contact us immediately.

Ongoing Improvements

Universal Luxury Transport regularly reviews and updates our accessibility practices:

• Annual accessibility audits of our fleet and facilities
• Regular website accessibility testing and updates
• Ongoing staff training and certification programs
• Customer feedback integration into service improvements
• Technology upgrades to enhance accessibility features

Contact Information

For accessibility-related inquiries, requests, or to report accessibility issues:

Legal Compliance

Universal Luxury Transport complies with all applicable accessibility laws including the Americans with Disabilities Act (ADA), California Unruh Civil Rights Act, and Section 508 of the Rehabilitation Act for our digital platforms.